The Xiaomi SU7 Ultra has been surrounded by controversy lately. In addition to the issue of locked horsepower, the carbon fiber perforated hood has also been accused of false advertising. Full media reporters have learned that several current and prospective owners of the Xiaomi SU7 Ultra have requested refunds and deposits from Xiaomi Auto without success. Recently, some prospective owners claimed to have received a message from Xiaomi Auto proposing to suspend production, offering a "60-day cooling-off period" for cancellations.
It is reported that in the previous publicity, the carbon fiber hole digging machine cover with a price of 42,000 yuan is a functional part, which not only "reproduces the double air duct design of the prototype", but also "the double air duct directly guides the wheel hub and supports the wheel hub heat dissipation". However, after the test of the owner who has picked up the car, it was found that the device is only a decorative part, which has neither airflow guidance function nor significantly improved heat dissipation performance. Prospective car owners believe that Xiaomi has misled consumers in marketing and is suspected of false advertising. A Xiaomi SU7 Ultra owner told reporters that in his WeChat group, there are currently more than 70 prospective car owners who want to return the car and refund the deposit, and there are two or three groups, and the total number may range from hundreds of people.
On May 7, Xiaomi Auto issued an apology for this incident and gave two solutions, namely: first, for undelivered orders, a limited-time reconfiguration service will be provided, which can be changed back to the aluminum front hatch; 20,000 points will be given to users who have picked up the car and selected the carbon fiber dual air duct front hatch before the end of this limited-time change.
The plan has not been recognized by prospective car owners, and public opinion continues to ferment. Subsequently, some prospective car owners who asked to cancel the subscription said that they had received a message from Xiaomi Auto since May 12, proposing to give a "60-day cooling-off period". The message said: "Based on the current situation, we will not continue to produce your order. The estimated delivery cycle displayed in your Mi Auto app is no longer indicative, and the original estimated delivery cycle will be invalidated. If you want to continue to pick up the car, you can contact us within 60 days to continue production. If you fail to communicate and apply for continued production after 60 days, we will negotiate to cancel the order if you do not want to pick up the car. ”
According to the information, Xiaomi cars support the orders for the Xiaomi SU7 Ultra that are currently in production to "stop production," but there is no mention of whether the submitted deposits will be refunded.
Some car owners posted on social platforms that the notice of giving a "60-day cooling-off period" is not a mass issue, but if the car owner submits a request to the customer service to return the car, the customer service will come up with this plan. There is a high probability that the deposit of 20,000 yuan will not be refunded.
Industry insiders pointed out that Xiaomi Auto's "60-day cooling-off period" approach may involve unfair contract terms and constitutes unilateral breach of contract.
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Xiaomi SU7 Ultra cancellation plan sparks controversy again, prospective owners receive a "60-day cooling-off period"?
The Xiaomi SU7 Ultra has been surrounded by controversy lately. In addition to the issue of locked horsepower, the carbon fiber perforated hood has also been accused of false advertising. Full media reporters have learned that several current and prospective owners of the Xiaomi SU7 Ultra have requested refunds and deposits from Xiaomi Auto without success. Recently, some prospective owners claimed to have received a message from Xiaomi Auto proposing to suspend production, offering a "60-day cooling-off period" for cancellations.
It is reported that in the previous publicity, the carbon fiber hole digging machine cover with a price of 42,000 yuan is a functional part, which not only "reproduces the double air duct design of the prototype", but also "the double air duct directly guides the wheel hub and supports the wheel hub heat dissipation". However, after the test of the owner who has picked up the car, it was found that the device is only a decorative part, which has neither airflow guidance function nor significantly improved heat dissipation performance. Prospective car owners believe that Xiaomi has misled consumers in marketing and is suspected of false advertising. A Xiaomi SU7 Ultra owner told reporters that in his WeChat group, there are currently more than 70 prospective car owners who want to return the car and refund the deposit, and there are two or three groups, and the total number may range from hundreds of people.
On May 7, Xiaomi Auto issued an apology for this incident and gave two solutions, namely: first, for undelivered orders, a limited-time reconfiguration service will be provided, which can be changed back to the aluminum front hatch; 20,000 points will be given to users who have picked up the car and selected the carbon fiber dual air duct front hatch before the end of this limited-time change.
The plan has not been recognized by prospective car owners, and public opinion continues to ferment. Subsequently, some prospective car owners who asked to cancel the subscription said that they had received a message from Xiaomi Auto since May 12, proposing to give a "60-day cooling-off period". The message said: "Based on the current situation, we will not continue to produce your order. The estimated delivery cycle displayed in your Mi Auto app is no longer indicative, and the original estimated delivery cycle will be invalidated. If you want to continue to pick up the car, you can contact us within 60 days to continue production. If you fail to communicate and apply for continued production after 60 days, we will negotiate to cancel the order if you do not want to pick up the car. ”
According to the information, Xiaomi cars support the orders for the Xiaomi SU7 Ultra that are currently in production to "stop production," but there is no mention of whether the submitted deposits will be refunded.
Some car owners posted on social platforms that the notice of giving a "60-day cooling-off period" is not a mass issue, but if the car owner submits a request to the customer service to return the car, the customer service will come up with this plan. There is a high probability that the deposit of 20,000 yuan will not be refunded.
Industry insiders pointed out that Xiaomi Auto's "60-day cooling-off period" approach may involve unfair contract terms and constitutes unilateral breach of contract.
(Source: Guangzhou Daily New Flower City)
Source: Eastmoney.com
Author: Guangzhou Daily New Flower City